1 – Our standard payment methods are credit/debit card, bank transfer or PayPal.
2 – Cash may only be used as a payment method with prior permission.
3 – Credit/debit cards and PayPal incur a 5% card charge, there is no fee for BACS.
4 – Single journeys starting from airports or outside of Dorset must be paid for in full before a taxi is dispatched.
5 – Cancellations made with a minimum of 7 days notice will receive a 100% refund, minus a £20 admin fee.
6 – Cancellations made between 48 hours and 7 days of travel will receive a 50% refund minus a £20 admin fee.
7 – Cancellations made within 48 hours will not be subject to a refund.
8 – Cancellations wishing to change the date/time of the taxi will be accomodated (where a vehicle is available) at no additional cost.
9 – Refunds will be up to the cost of the amount paid for the journey.
10 – Whilst we will always endeavour to supply the booked vehicle, there may be occasions where this is not possible due to traffic or other unforeseen circumstances. We will always endeavour to find an alternative, (usually another local taxi company), and we will always cover the additional costs incurred directly to us, but we cannot be held liable for other out of pocket expenses.